AISCT Communication Protocol FAQ
In order to best support your child in the AISCT educational environment, we encourage open lines of communication between administration, faculty and families. To this end, we have prepared this Frequently Asked Questions (FAQ) document which should help direct you to the appropriate AISCT personnel.
In our experience, we have found that calm, solution-oriented dialogue with mutual respect and diplomacy has proven to be the most effective approach to problem-solving and addressing parent concerns. We, therefore, suggest that you arrange to meet with AISCT teachers/administrators in person to discuss matters concerning your child.
Attendance: My child is unable to come to school for some reason. Whom do I tell?
E-mail your child’s homeroom teacher and copy our school administrative assistants: Teresa Smith for Elementary and Middle School ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or Michele Barkway for High School ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).
School Time Appointments: I need to pick up my child early for some reason. What should I do?
Notify your child’s homeroom teacher in advance if possible and copy Teresa Smith for Elementary and Middle School ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or Michele Barkway for High School ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ). Upon arrival at the school, please be sure to sign-out your child at the front office with Brenda Roberts.
School Time Appointments: My child will arrive late to school for some reason. What should I do?
Notify your child’s homeroom teacher in advance if possible and be sure to have your child collect a LATE PASS from Teresa Smith for Elementary and Middle School or from Michele Barkway for High School.
Dropping-Off Materials: My child forgot his lunch/PE kit/science project. Where do I take it?
Please drop of any such items at the front office. Brenda Roberts or Teresa Smith will ensure the items get to the intended recipient.
After-School Activities: My child will be unable to attend her after-school activity today. Whom do I tell?
Please email the teacher who supervises the afternoon activity or send a message to Teresa Smith ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).
It is raining, and I think my child’s afternoon activity/sports may be cancelled. What happens now?
If after-school activities are cancelled for any reason, we will do our best to send you a message via sms. If you are unable to collect your child at the end of school, your child will be supervised for the duration of the activity time.
Urgent Messages: I need to get an urgent message to my child during the school day. What do I do?
Please contact the front office. Brenda Roberts ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or Teresa Smith ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) will ensure your child receives the message. Please note that students are always welcome to use school telephones to make urgent phone calls to parents/guardians. Students should NOT use personal cell phones during the school day.
Academic Concerns: My child is struggling in a particular subject area. What do I do?
Make an appointment with your child’s teacher for that subject to arrange a meeting in person to discuss your concerns.
Academic Concerns: My child was unable to complete his homework for some reason. What should I do?
Notify your child’s teacher for the subject and explain the situation. Arrange to meet in person if necessary.
Emotional Concerns: The school needs to be aware that my child is going through a difficult emotional time at present. Whom do I tell?
You can liaise directly with your child’s teacher, an administrator or a school counselor.
School-related Incident: Something happened at school today which concerned me. To whom do I speak?
If this is specifically related to a particular teacher/subject, arrange a meeting in person to discuss your concerns as soon as possible. If this is specifically related to social interactions between your child and other students, arrange a meeting with the class homeroom teacher to discuss your concerns. If this is an ongoing problem that has not been resolved in person with the teacher in question, make an appointment with the school section administrator or school principal.
Financial Matters: I have a question about fees. Whom do I contact?
Any matter related to fees and finance should be directed to Cecille Collins ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) in the the Accounts Department or the school principal.
General Contact: I want to contact my child’s teachers individually. Where can I find their e-mail addresses?
AISCT employees have e-mail addresses that all follow the same format: first initial followed by surname @aisct.org.za. (example: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , This e-mail address is being protected from spambots. You need JavaScript enabled to view it ). A complete list of teacher e-mail addresses is compiled annually and distributed through the Friday News during Term 1 of the academic year. Please ask Brenda Roberts if you need one.
